SGS MODEL STORE TERMS OF ORDERING AND RETURNS
We want you to be happy with your purchases and the service you receive from us at SGS Model Store. Here are our terms which tell you how we will deal with your purchase, delivery and any return that might be necessary. This is followed by Terms of Use for this website including copyright issues.
1.GENERAL TERMS
2.ORDER ACCEPTANCE
3.NON ACCEPTANCE / REFUSAL OF TRANSACTION
4.ORDERING AND DELIVERY
5.DAMAGED, MISSING, FAULTY OR INCORRECT GOODS
6.CANCELLATION AND UNWANTED ITEMS
7.RETURNS
8.CONDITION
9.REFUND
10.HOW TO COMPLAIN
1.GENERAL TERMS
Our terms and conditions do not affect your statutory rights. Any contract between you and us will be governed by United Kingdom law and all disputes will be decided through the Courts of the United Kingdom.
(The data we collect at checkout may be held in the UK but will also be transferred to the US as our website is operated by a US company. By checking out through our website you agree that your information will be transferred to the United States.)
SGS Model Store is the trading name of:
Shaun Senior
229 Stanks Drive
Stanks
Leeds
West Yorkshire
LS15 5BN
United Kingdom
2.ORDER ACCEPTANCE
This website offers information on our products and the ability to place your order for such products. Order acceptance and the completion of a contract between you and us will take place only when you make full or part payment at checkout, unless you cancel the order in accordance with our terms as below, or we do not accept it or later cancel the order in accordance with our terms below. For orders placed at our shop a contract of sale occurs at the point of full or part payment.
3.NON ACCEPTANCE / REFUSAL OF TRANSACTION
We reserve the right not to accept your order or to cancel your order if any of the following apply:
We have been unable to process your payment, or payment is later cancelled by a bank or merchant service provider.
Payment has been made fraudulently or by illegal means.
The goods are unavailable from our stock.
The item/s are no longer currently available from the manufacturer.
We have made an error in product pricing, delivery cost or product description.
We do not supply to your address.
In the event that your payment has been received in part or full for an order which is subsequently cancelled you will be reimbursed in full by the same method (and where applicable to the same debit/ credit card used).
4.ORDERING AND DELIVERY
General
We try our utmost to ensure you receive an excellent delivery service. If something goes wrong we will try to rectify it. We do not offer compensation in the event of errors such missed, delayed or incorrect deliveries.
Delivery may be made by Royal Mail or courier
If you specify a third party mailbox address we will not accept responsibility for any loss or damage after delivery is received (the point at which the courier delivers the parcel/s) as the parcel will be in the hands of another party. We will provide a standard record of delivery only.
Charges
Delivery charges will be shown at the time of order and we try to provide accurate pricing for this. We however reserve the right to change delivery charges subsequent to your online order if we discover a mistake in our pricing, we do not deliver to your area, or other information comes to light that would affect our delivery costs. You will of course be informed in such circumstance.
At checkout you need to select a delivery option appropriate to your location and the goods you are purchasing. If you select an incorrect option we will contact you and request payment of any additional charges.
Lead Times
Lead times are estimates and we do not offer compensation for delays. The expected delivery time is usually shown on our website in days or weeks. This is provided as a guide only and may vary due to many factors. When goods are out of stock or temporarily unavailable we will advise you of the progress of your order and an expected delivery date as soon as possible.
Despatch
You will be informed of dispatch by email. You must inform us of non-delivery within 7 days of this confirmation so that we can make investigations and ensure goods get to you as soon as possible. We will not be held responsible for goods undelivered after 14 days if you have not informed us of their non-delivery.
Delivery Method
We will deliver to you using the most suitable and economical method available to us at our discretion.
Delivery Attempts
Products delivered to you by one of our courier services offers a maximum of three delivery attempts. If you are unavailable a note will usually be left or email sent. If you miss delivery on several occasions the parcel will be returned to us. You will be charged for redelivery.
Product Specification
We provide a description of each product this is provided to the best of our knowledge. We will not be responsible for errors or omissions or minor variances in colours, finishes and specification.
5.DAMAGED, MISSING, FAULTY OR INCORRECT GOODS
Please carefully inspect your packages when they arrive. If packaging is open or damaged please contact us by email or the contact form provided. You may also choose to refuse the delivery and mark as ‘damaged’ (the goods will be returned to us). We do not accept delivery damage claims if delivery is to a mailbox service address.
Once opened, if you find your order is damaged, missing any parts, faulty or is any way incorrect please contact us immediately with the details by email at [email protected] You must tell us within 48 hours of receipt.
If there is a problem with the delivered item please keep all packaging and instructions and do not use. If your order was delivered to a UK address please return the item and upon receipt we will pay your return postage costs to the face value of the postage stamps used and a replacement will be sent as soon as possible.
Orders delivered to overseas addresses must be returned to us at your own expense.
Goods will be checked upon return. They must be complete and include all packaging and instructions. If goods returned as faulty are found not to be so, we consider the return as point ‘6’ below ‘Cancellation and Unwanted items’. We will let you know so you may decide how to proceed.
We do not offer compensation in the event of a product being faulty, incorrect or damaged but will get any problem rectified as quickly as possible. We always try to ensure that your order arrives correct and in perfect condition.
6.CANCELLATION AND UNWANTED ITEMS
We want you to be happy with your purchase. For online orders your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. You should inform us by email at [email protected].
This policy excludes special order or bespoke items which have been ordered to your specification from available options, or that we do not normally hold in stock.
Special orders are clearly indicated by a lead time shown in the product description of more than 2 weeks. These items are not returnable. If you are unsure as to whether an item is special order please contact us before making your purchase.
Your statutory rights are not affected under 2014 the Consumer Contracts Regulations.
7.RETURNS
The cost of returning unwanted goods is your responsibility. You have 14 days from the date you receive your order to advise us if you wish to return anything, you then have a further 14 days to actually send the goods back from the date you have informed us. We advise that goods should be returned by trackable delivery method and insured for their full retail value. You are responsible for them until we have received and checked them.
Goods should be returned to the following address. Please enclose a note of your order number with your returned goods (this is shown on your order confirmation email and delivery note).
SGS Model Store ‘Returns’
3262 Fairmont Avenue,Kansas City,Missouri,US
Please ensure returned goods are suitably packed for transport. Do not write on the product packaging.
8.CONDITION
All goods must be returned in new, unused and original undamaged condition, complete with all original and undamaged packaging and instructions. New and unused means that there are no marks on the item or signs of any wear.
We reserve the right to make a deduction from any refund or not to accept an item with any indication it has been used or if it is damaged. You will have the option to request goods be returned back to you, in which case we will charge for redelivery.
9.REFUND
We will refund the basic delivery cost (if applicable), but not added delivery costs such as weekend delivery. We will reimburse you within 14 days of a return to us, or proof of postage to us. (Usually as soon as goods are checked). If requested you must provide proof of purchase (if you do not have this and we are able to track your order, we may at our discretion still refund you, but we may ask you for proof of your identity and address). If you paid by credit or debit card we will only make a refund to the same card.
10.HOW TO COMPLAIN
We try to get things right, but if we do make a mistake please let us know and we will do our very best to resolve the matter to your satisfaction email [email protected]
